How much compensation can I claim?

Compensation varies based on the delay duration and ticket price. Refer to the railway company's policy for specific amounts.

Is compensation guaranteed for all delays?

Compensation is generally applicable for delays exceeding one hour, but individual company policies may differ.

How long does the compensation process take?

The process duration varies, but railway companies usually respond within a few weeks.

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Compensation for Cancelled or Delayed trains in Germany

Manas tripuranaDecember 28, 2023

111 2 minutes read

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Compensation for Cancelled or Delayed trains in Germany

Travelling by train in Germany is usually efficient, but delays or cancellations can disrupt your plans. Country-wide strikes in Germany are leading to an increase in train delays and cancellations, disrupting travel plans for many. If you find yourself affected and need to change your ticket or cancel your journey, it’s essential to know your rights and how to obtain compensation or a full refund. Here’s a comprehensive guide to help you navigate and compensate the process and understand your entitlements for delayed or cancelled trains in Germany.

When to Seek Reimbursement for a Ticket: get your money back, easy

- If your destination experiences a one-hour delay, the rail company must reimburse 25% of the fare; for a two-hour delay, this increases to 50%.
- Passengers can choose between a voucher or cash for compensation.
- Anticipating a 20-minute delay at the destination allows passengers to board another train or opt for higher-quality alternatives.
- Passengers can claim reimbursement for additional costs incurred, such as purchasing another ticket.

When to Cancel: it’s better to skip

- If passengers can clearly see before departure that the train will experience a delay of at least one hour, they have the option to cancel and seek a full refund.
- Travelers on the journey can receive a refund for the unused portion if they choose to discontinue the trip.

How Refunding Works:

- Confirm delays with rail staff and document disruptions through photos or screenshots.
- Claim compensation using these documents, along with your ticket and completed passenger rights form.
- For digital refunds, claim compensation through the customer account on the Bahn app or bahn.de.
- All refund claims must be made within one year of the ticket’s validity period.

Miscellaneous Questions:

How does German Transport Cover Hotel Expenses?

- Deutsche Bahn covers accommodation and meals if passengers are stranded at a station in the evening.

Does It Cover Transportation Charges?

- For alternative transportation, Deutsche Bahn may organize collective trips or issue vouchers. Passengers who organize their taxis may receive a reimbursement of up to €80 if the scheduled arrival is between midnight and 5 am, with an expected delay of at least one hour.

Will It Impact Salary at Work?

- There is no wage reduction for arriving late due to strikes. Employees don’t have a legal right to make up for missed work time unless specified in an employment contract or collective agreement.

For those affected by train disruptions in Germany, understanding your rights and the compensation process is vital. Navigate the complexities using this guide and ensure you receive the reimbursement or refund to which you are entitled. Navigating the compensation process for delayed or cancelled trains in Germany is feasible with the right knowledge. Ensure you understand your rights, gather essential information, and follow the appropriate steps to claim compensation effectively. Make your travel experience in Germany smoother by asserting your passenger rights.